Support

How to ask for help

Write to us from Contact. Include your league’s address (for example, rostermetrix.com/your-league), what you were trying to do and what happened. A person replies from their own email.

The answer may already be in the FAQ or in How it works.

The sign-in link does not arrive

Check your spam folder. The link and code expire in 15 minutes; if that time has passed, ask for a new one. If your commissioner invited you with another address, ask them to check the email registered under Members.

I want it as an app on my phone

RosterMetrix installs from the browser, with no app store. Open your league’s page and follow the guide “How to install RosterMetrix on your phone”, under Guides; inside the league it is also under More → Install the app.

A game has wrong data

Only the commissioner corrects a published game. Ask them: the correction carries a note and becomes a new revision.

I cannot edit my team or record a game

Each person sees only what is theirs: a manager their team, and a scorer the games assigned to them. If a permission is missing, the commissioner grants it from Members or by assigning the game.

Paying for the season or closing the league

Each season is paid with the invoice we send you; if it did not arrive or you need to cover more teams, write to us from Contact. To close a league or ask for its data to be deleted, write to us from the commissioner’s account.

Reporting a technical problem

Tell us the page where it happened, the device and browser, and what you saw on screen. A screenshot helps a lot.