Support

How to ask for help

Write to us from Contact. Include your league’s address (for example, rostermetrix.com/your-league), what you were trying to do and what happened. A person replies from their own email.

The answer may already be in the FAQ or in How it works.

The sign-in link does not arrive

Check your spam folder. The link and code expire in 15 minutes; if that time has passed, ask for a new one. If your commissioner invited you with another address, ask them to check the email registered under Members.

A game has wrong data

Only the commissioner corrects a published game. Ask them: the correction carries a note and becomes a new revision.

I cannot edit my team or record a game

Each person sees only what is theirs: a manager their team, and a scorer the games assigned to them. If a permission is missing, the commissioner grants it from Members or by assigning the game.

Changing plan or closing the league

RosterMetrix changes the plan: write to us from Contact. To close a league or ask for its data to be deleted, write to us from the commissioner’s account.

Reporting a technical problem

Tell us the page where it happened, the device and browser, and what you saw on screen. A screenshot helps a lot.